Emma Heaton

Client Experience and Systems Manager

Emma has worked in the financial and professional services industries for over 30 years, including boutique and top tier law firms, a leading insolvency practice and a global investment bank.

She provides exceptional support to both clients and the team, with a penchant for creating a positive work environment in which everyone can thrive.

Experience and expertise

Over 30 years, Emma has gained experience across a wide range of industries, with a particular focus on legal.

Starting her career in the banking industry as an administration assistant at 17, Emma has worked her way through the ranks of legal secretary, senior personal assistant, practice coordinator, to her current role as Client Experience and Systems Manager.

It is this journey that has cemented Emma’s commitment to providing her colleagues with attentive legal support and delivering a warm and positive experience to our clients.

Professional and Community Engagement

Emma is active within her children’s primary school, volunteering at fundraising events and organising the highly anticipated biennial trivia night including securing items donated from businesses for the silent auction.

quote rounded
Emma displays enthusiasm and commitment to the firm’s success in her role and has a laser focus on adeptly supporting the firm’s clients and her colleagues. Her professionalism, quick thinking and responsiveness are some of the strengths she brings to the team.